Amended 15 October 2026. Section 23 (How Listings Are Ranked) no longer describes listings promoted under an earlier arrangement and weighted by an advertising rate the seller chose; no listing remains on that arrangement. The fees and how they are charged are unchanged. This change takes effect on 15 October 2026. If you sell on Stonefjord, you will be asked to accept the updated Terms before you continue.
Amended 13 October 2026. Section 8 (Fees) now states that each seller who has completed payout setup receives a monthly allowance of free listings every calendar month, which does not carry over to the next month, in place of the one-time welcome grant of free listings described in the earlier notice of this date below. It also states the order in which free listings are used, and that a free listing earned by a paid order or granted by Stonefjord is banked, does not expire and is never taken back. Section 8 (Fees) and Section 23 (How Listings Are Ranked) now state the Boost+ fee as 10% to 20% of the item's sale price, depending on the reach chosen, in place of a higher upper figure. The listing fee and the free listing earned by each paid order are unchanged. These changes take effect on 13 October 2026. If you sell on Stonefjord, you will be asked to accept the updated Terms before you continue.
Amended 13 October 2026. Section 8 (Fees) now states that a seller receives a welcome grant of free listings, once, when the seller completes payout setup, in place of a free first listing, and that an invite code issued by Stonefjord may grant free listings, free Boosts, or both. The listing fee, the free listing earned by each paid order, and the other fees are unchanged. These changes take effect on 13 October 2026. If you sell on Stonefjord, you will be asked to accept the updated Terms before you continue.
Amended 8 October 2026. Section 11 (Prohibited Items & Activities) now allows knives, bows, crossbows and archery equipment, and accessories such as cases, holsters, scopes and racks, and states exactly what stays prohibited: firearms (including their parts, frames, receivers and build kits), ammunition, explosives and fireworks, and weapons designed to injure people. These changes take effect on 8 October 2026. If you sell on Stonefjord, you will be asked to accept the updated Terms before you continue.
Amended 7 October 2026. Section 8 (Fees) and Section 23 (How Listings Are Ranked) now use one label, “Promoted”, for every listing with an active Boost or Boost+ (the label “Sponsored” is no longer used), and Section 23 now states that the “Promoted” label appears wherever a boosted listing appears. The fees and how they are charged are unchanged. These changes take effect on 7 October 2026. If you sell on Stonefjord, you will be asked to accept the updated Terms before you continue.
Amended 6 October 2026. Section 6 (Transactions & Payments) now states that Stonefjord releases the proceeds of each sale to the seller's bank account 7 days after the sale, and that a payout may be held for longer while a refund, cancellation, dispute, chargeback or account review is open. These changes take effect on 6 October 2026. If you sell on Stonefjord, you will be asked to accept the updated Terms before you continue.
Amended 3 October 2026. Section 9 (Refund & Dispute Policy) now lets a buyer cancel their own order from the order page until the seller marks it fulfilled, and no later than 72 hours after payment (event tickets excepted), and states that Stonefjord keeps at least $0.50 when a buyer cancels or asks the seller to cancel. These changes take effect on 3 October 2026. If you sell on Stonefjord, you will be asked to accept the updated Terms before you continue.
Amended 25 September 2026. Section 9 (Refund & Dispute Policy) now states what a buyer and a seller each receive back when an order is refunded, including when the Stonefjord service fee is returned and when it is not. These changes take effect on 25 September 2026. If you sell on Stonefjord, you will be asked to accept the updated Terms before you continue.
Amended 24 September 2026. Section 8 (Fees) now describes Boost, an optional paid promotion for a listing, and how its fee is charged. Section 23 (How Listings Are Ranked) now describes where sponsored listings appear and what a seller pays for them. These changes take effect on 24 September 2026. If you sell on Stonefjord, you will be asked to accept the updated Terms before you continue.
Amendment of September 12, 2026. The changes to Sections 1 and 6 published on this date take effect on October 12, 2026. As Section 19 provides, a change takes effect on the date stated in the notice and applies only from that date; until October 12, 2026 the prior text of those two sections continues to govern.
Welcome to Stonefjord Marketplace ("Stonefjord," "we," "our," or "us"). Stonefjord is an online marketplace that connects buyers and sellers of handmade goods, custom products, vintage items, and local services. By accessing or using Stonefjord, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the platform.
1. Eligibility
You must be at least 18 years of age to create an account or use Stonefjord. By accessing or using the platform, you represent and warrant that you meet this requirement. Stonefjord does not knowingly permit accounts for anyone under 18, and reserves the right to suspend or terminate any account found to be in violation of this requirement.
2. Marketplace Role
Stonefjord is a venue that enables independent buyers and sellers to connect and transact. The contract for the goods, services, or event admission you buy or sell is between the buyer and the seller; Stonefjord does not manufacture, inspect, or warehouse any goods, and does not employ or supervise any service provider or event organizer. Stonefjord LLC is, however, the merchant of record for every payment made through the platform: Stonefjord receives the buyer's payment, appears on the buyer's receipt and card statement, and handles refunds, payment disputes, and chargebacks as set out in Sections 6 and 9. We make no representations or guarantees regarding the quality, safety, legality, or accuracy of any listing, and we are not responsible for the conduct of any user.
3. User Accounts
To buy or sell on Stonefjord, you must create an account with accurate, current, and complete information. You may only hold one account at a time unless expressly authorized by Stonefjord. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@stonefjord.com if you suspect unauthorized use of your account. Stonefjord will not be liable for losses resulting from unauthorized access due to your failure to secure your credentials.
4. Marketplace Structure
Stonefjord operates three primary modes:
- Local Market — for the listing and sale of physical goods including handmade products, vintage items, collectibles, clothing, art, and more.
- Local Services — for the listing and booking of in-person or remote services including home improvement, personal care, tutoring, creative services, and more.
- Local Events — for listing and selling tickets to local events such as concerts, workshops, festivals, and community gatherings.
Additional rules, fees, or policies may apply to each mode and will be communicated in the relevant sections of the platform or in supplemental policy documents.
5. Listings & Content
Sellers are solely responsible for the accuracy of their listings, including descriptions, photographs, pricing, availability, and any claims made about a product or service. Listings must not be misleading, deceptive, or violate any applicable law. Stonefjord reserves the right to remove or modify any listing at any time, without prior notice, for any reason including suspected policy violations. Repeated listing violations may result in account suspension.
By posting content on Stonefjord, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, and distribute that content solely for the purpose of operating and promoting the platform.
6. Transactions & Payments
Purchases on Stonefjord are transactions between a buyer and a seller, with Stonefjord LLC acting as merchant of record for the payment. Payment is processed at the time of purchase. Stonefjord does not hold buyer funds in escrow. Seller payouts are made through our payment processor. Stonefjord releases the proceeds of each sale to the seller's connected bank account 7 days after the sale. A payout may be held for longer, and an amount may be reversed, while a refund, cancellation, dispute or chargeback is open on that sale, or while the seller's account is under review. The period exists to allow for refunds, disputes and chargebacks. When the money reaches the seller's bank depends on the bank. Stonefjord does not guarantee that a seller will fulfil an order.
7. Taxes
(a) Taxes Stonefjord collects. In jurisdictions where Stonefjord is registered to collect — whether because the law requires it or because Stonefjord has elected to register — and whether as a marketplace provider, marketplace facilitator, deemed supplier, distribution platform operator, or any equivalent role however designated, Stonefjord calculates, collects, and remits applicable sales, use, value-added, goods and services, harmonized, provincial, or similar transaction taxes on taxable transactions made through the platform. Stonefjord currently collects Kentucky sales and use tax. The current list of jurisdictions where Stonefjord collects is published at Where Stonefjord collects tax and may change as laws change. Stonefjord will give sellers at least 30 days' notice, stating the jurisdiction and the date collection begins, before it begins collecting in a new jurisdiction — or, where a law requires Stonefjord to begin collecting sooner, as much notice as is reasonably practicable. Any such tax is shown to the buyer before purchase — included in the displayed price or added at checkout, as the law of the buyer's jurisdiction requires. There is no separate charge to sellers for this collection, and sellers may not opt out of it.
(b) No double collection. Sellers must not collect any tax that Stonefjord collects under subsection (a) on the same transaction. If a seller nonetheless collects such a tax, the seller is solely responsible for remitting it to the appropriate authority. Stonefjord will make available the information sellers reasonably need to report facilitated sales on their own returns, including Stonefjord's registered name and tax account number.
(c) All other taxes. Except for taxes Stonefjord collects under subsection (a), sellers are solely responsible for determining, collecting, and remitting all taxes and fees that apply to their sales and their business in every jurisdiction where those obligations arise — including income or corporate taxes, value-added or similar taxes, business licences and registrations, and local or occupational taxes — and buyers are responsible for any taxes, duties, or import charges not collected at checkout that they are required to pay directly.
(d) Listing accuracy. Tax treatment depends on how a listing is categorized and described. Sellers must categorize and describe their listings accurately, and Stonefjord may rely on the information sellers provide in determining whether and how much tax to collect. Sellers are responsible for consequences of inaccurate listing information.
(e) Tax information and reporting. Sellers will provide any tax documentation and information Stonefjord reasonably requests — including a taxpayer identification number, a business or tax registration number, or, for sellers outside the United States, the applicable IRS Form W-8 — and authorize Stonefjord to file information returns and reports where required by law (such as IRS Form 1099-K, or reporting required of a platform operator under Part XX of the Canadian Income Tax Act) and to disclose transaction information to tax authorities where required by law. If a seller does not provide requested tax information, Stonefjord may hold payouts, apply backup withholding where the law requires it, and restrict the account until it is provided.
(f) Refunds and exempt purchases. If a transaction is refunded in full, the tax collected on it is refunded to the buyer in full; if refunded in part, the tax is refunded in the same proportion. Stonefjord does not accept resale or exemption certificates at checkout and cannot process tax-exempt purchases. A buyer who holds a valid exemption may contact support within 90 days of the sale; Stonefjord may, but is not obliged to, refund the tax on receipt of a fully completed certificate.
(g) No tax advice. Stonefjord does not provide tax, legal, or accounting advice. Sellers should consult their own advisors about their obligations.
8. Fees
Stonefjord may charge the following fees, subject to change with 30 days' notice:
- Seller platform fee — a percentage of the sale price deducted from the seller's payout, applied uniformly across all three verticals (Local Market, Local Services, and Local Events) and subject to a minimum amount per order.
- Buyer platform fee — a flat percentage added to the buyer's total at checkout, consistent across all verticals.
- Listing fee — a non-refundable one-time fee charged to publish a listing, payable only when no free listing covers it. Each calendar month (Eastern Time), a seller who has completed payout setup receives a monthly allowance of free listings. An unused monthly allowance does not carry over to the next month. Each paid order earns the seller one further free listing — one per order, not one per item — and a free listing earned this way, or granted by Stonefjord, is banked: it does not expire and is never taken back, including if the order is later refunded or charged back. Free listings are used in this order: the month’s allowance first, then banked free listings; the listing fee applies once both are used. An invite code issued by Stonefjord may grant additional free listings, free Boosts, or both; a free Boost waives the Boost Basic fee on one sale, and free Boosts do not expire. Free events are exempt: publishing one costs nothing and never uses a free listing.
- Boost (promoted placement) — an optional paid promotion for a listing. You may turn on Boost Basic or Boost+ for a listing. Boost is optional — you never need it to sell on Stonefjord, and your listing appears in search and browse either way. There is no charge to turn Boost on and no charge while it runs. You pay a Boost fee only when Boost brings the buyer: if a buyer clicks your listing in a “Promoted” placement and buys it within 30 days while Boost is still on, the fee is deducted from your payout for that sale — 5% of the item’s sale price for Boost Basic (never more than $50), or 10% to 20% for Boost+ depending on the reach you chose (never more than $150). The fee applies to the item price only, not to shipping, tax or the buyer’s fee. If your item sells another way, does not sell, or you turn Boost off before it sells, you pay nothing. If a sale is cancelled or fully refunded, the Boost fee is reversed with it. Once a sale stands, its Boost fee is not refundable. Boost affects where your listing appears; it does not guarantee views, clicks, or sales. Every boosted listing is labelled “Promoted” wherever it appears, so buyers can tell it from other listings. Boost is currently available to sellers with a U.S. ZIP code.
- Dispute fee — a fee charged to the seller when a payment dispute or chargeback is resolved against the seller.
Platform fees, both the seller platform fee and the buyer platform fee, are calculated on the item price plus any shipping charged to the buyer; they are not applied to sales tax, VAT, GST, or other transaction taxes. Stonefjord pays payment-processing costs out of its own platform fee; those costs are not passed through to buyers or sellers as a separate charge. Because Stonefjord absorbs these fixed processing costs, the seller platform fee is subject to a minimum amount per order, which applies only to lower-value orders. Current rates for all fees are published on the Help Center fee page. Fees owed to Stonefjord remain due even if an account is suspended or terminated.
9. Refund & Dispute Policy
This section reflects our interim refund policy and may be updated as self-serve dispute tools are introduced.
Sellers set their own refund terms, which are displayed to buyers before purchase. Those seller-set terms govern most transactions.
Regardless of seller terms, Stonefjord requires a refund in the following cases:
- (a) An item is not received or is materially not as described.
- (b) An organizer cancels a Local Event, in which case all ticket holders are refunded the full ticket price.
When an organizer cancels a Local Event that had paid ticket sales, Stonefjord charges the organizer a cancellation fee of $25 plus 5% of gross ticket sales, capped at 50% of gross ticket sales. This fee is charged to the organizer's saved payment method and is separate from the buyer refunds, which are always issued in full.
To request a refund under (a), report a problem directly from your order in your Stonefjord account within 30 days of purchase, or contact support@stonefjord.com. Stonefjord support reviews each report and, where the claim is valid, issues a refund to the original payment method.
The one-time listing fee is non-refundable. Refunds, where issued, are returned to the original payment method. Stonefjord reserves the right to cancel any transaction that violates these Terms.
Cancelling your own order. You may cancel an order yourself from your order page until the seller marks it fulfilled, and no later than 72 hours after you paid. Event tickets cannot be cancelled this way: the organizer may cancel or refund a ticket, and every ticket holder is refunded in full if the event is cancelled. Once an order is fulfilled, or after that window, only the seller or Stonefjord can cancel it.
Refunds and fees. If your order is cancelled or refunded, you receive back what you paid for the item, including any shipping and tax. If the seller cancels the order, or the refund is made because of something the seller or Stonefjord did, you also receive back the Stonefjord service fee. If you cancel the order yourself, or the seller cancels it at your request, the service fee and the tax on it are not refunded, because the service it pays for has already been provided, and Stonefjord keeps at least $0.50 in all such cases to cover payment costs that cannot be recovered.
Sellers: when an order is refunded, the Stonefjord seller fee for that sale is returned to you. If a payment is disputed by the buyer’s bank, the dispute fee set out in Section 8 applies.
10. Intellectual Property
All content you upload to Stonefjord — including photos, descriptions, logos, and digital files — must be your original work or content you have the legal right to use and distribute. You represent and warrant that your content does not infringe the intellectual property rights of any third party.
For custom or commissioned work, ownership of the final deliverable passes to the buyer upon receipt of full payment, unless a separate written agreement specifies otherwise. Stonefjord does not verify uploaded content for copyright or trademark compliance and will not be liable for infringement claims arising from user-submitted content. We will respond to valid DMCA takedown notices in accordance with applicable law.
11. Prohibited Items & Activities
The following are strictly prohibited on Stonefjord:
- Illegal goods or services of any kind
- Counterfeit, replica, or unauthorized reproductions of branded goods
- Controlled substances, drugs, or drug paraphernalia
- Firearms, including their parts, frames, receivers and build kits; ammunition, including empty casings, primers and gunpowder; explosives and fireworks; and weapons designed to injure people, such as brass knuckles, stun guns and tasers. Knives, bows, crossbows and archery equipment, and accessories such as cases, holsters, scopes and racks, are allowed, as long as the sale is legal where the buyer and seller are and the buyer is at least 18.
- Alcohol or tobacco products (unless explicitly permitted by Stonefjord in writing)
- Adult content, sexually explicit material, or services of a sexual nature
- Hazardous materials or items that pose a risk to health or safety
- Stolen property or goods obtained through fraudulent means
- Spam, misleading listings, or coordinated manipulation of reviews or ratings
- Any activity that violates local, state, federal, or international law
- Reselling, or listing for resale, any ticket or admission to an event — whether the ticket was purchased on Stonefjord or elsewhere. Event listings may be created only by the event's organizer or its authorized primary seller.
Stonefjord reserves the right to expand this list at any time. Violations may result in immediate removal of listings and suspension of your account.
12. Acceptable Use Policy
You agree not to use Stonefjord to harass, threaten, or defraud other users; to scrape, crawl, or systematically extract data from the platform; to circumvent security measures or access areas of the platform you are not authorized to use; or to interfere with the platform's normal operation. You also agree not to attempt to establish direct financial relationships with users you met through Stonefjord for the purpose of avoiding platform fees, for a period of 24 months following your last transaction with that user on Stonefjord.
13. Enforcement & Account Suspension
Stonefjord uses a progressive enforcement system:
- First violation — written warning and listing removal.
- Second violation — temporary account suspension (duration at Stonefjord's discretion).
- Third violation — permanent account termination.
Stonefjord reserves the right to skip any step of this process and proceed to immediate permanent termination for serious violations, including but not limited to fraud, illegal activity, or repeated intellectual property infringement. Terminated users may not create new accounts without express written permission from Stonefjord.
14. Disputes Between Users
Stonefjord encourages buyers and sellers to resolve disputes directly and in good faith. While Stonefjord may provide mediation tools or customer support assistance, we are not obligated to intervene in or arbitrate disputes between users. Any legal claim arising from a transaction between users must be brought against the other party, not Stonefjord. By using the platform, you release Stonefjord from any and all claims arising out of disputes with other users.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STONEFJORD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM.
In no event shall Stonefjord's total aggregate liability to you for any claims arising out of or related to these Terms or your use of the platform exceed the greater of (a) the total fees paid by you to Stonefjord in the six months preceding the claim, or (b) $100 USD.
16. Indemnification
You agree to defend, indemnify, and hold harmless Stonefjord and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the platform; (b) your listings, content, or conduct; (c) your violation of these Terms; or (d) your violation of any third-party rights, including intellectual property rights.
17. Termination
You may close your account at any time by contacting Stonefjord support. Stonefjord may suspend or terminate your account at any time, with or without notice, for any reason including violation of these Terms. Upon termination: (a) your right to use the platform immediately ceases; (b) any outstanding fees remain due and payable; (c) Stonefjord may remove your listings and content from the platform; and (d) provisions of these Terms that by their nature should survive termination will continue to apply, including Sections 10, 15, 16, and 20.
18. Privacy
Your use of Stonefjord is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection, use, and sharing of your information as described in the Privacy Policy. Stonefjord does not sell your personal data to third parties. We may share data with service providers and payment processors as necessary to operate the platform.
19. Changes to Terms
We may modify these Terms. We will give you at least 30 days' notice of any material change by posting the updated Terms on the platform and by email to the address on your account. A change takes effect on the date stated in the notice and applies only from that date: it does not apply to an order completed, or to a dispute or claim of which either party had notice, before that date. If you do not agree to a change, you may close your account before the effective date, and the prior Terms continue to govern any order or dispute that predates it. Using the platform after the effective date is acceptance of the change; where the law or the nature of the change requires it, we will ask you to accept the updated Terms expressly. We will exercise this right reasonably and in good faith, and we will not use it to add or change a dispute-resolution, arbitration, class-action-waiver, governing-law, or forum provision without your express agreement.
20. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, United States, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in the Commonwealth of Kentucky, and you consent to the personal jurisdiction of such courts.
21. Contact Information
If you have questions about these Terms or need to report a violation, please contact us:
- Email: support@stonefjord.com
We aim to respond to inquiries promptly.
22. Content Moderation
Stonefjord may, in its sole discretion, review, refuse to publish, remove, restrict access to, or disable any listing, message, review, community post, or other content, and may suspend or terminate any account. We may take these actions for any reason or no reason, including where content violates these Terms or our policies, or where we believe in good faith that such action is appropriate.
Stonefjord does not undertake to monitor or review content. We make no representation that content is accurate, lawful, or safe. Nothing in these Terms obliges Stonefjord to review, act on, or respond to any report, or to do so within any particular period. We do not guarantee any outcome of a report, and we may decline to disclose the outcome to the reporter.
Where we restrict or remove content or an account, we may provide a statement of the reasons for that decision and information about how to contest it, to the extent required by applicable law.
23. How Listings Are Ranked
Organic ordering is not affected by payment. The order of listings in browse and search results is determined by relevance to your filters, listing date, event date, and price — never by whether a seller has paid us. No seller can buy a higher position in organic results.
Promoted placements are separate and labelled. Sellers may enable “Boost”, an optional paid promotion. Where Boost is active, promoted listings appear at fixed positions in browse and search results — a Boost+ listing may appear at every fourth position, and a Boost Basic listing at every sixteenth — in addition to the organic results rather than in place of them. Every listing with an active Boost or Boost+ carries a visible “Promoted” label wherever it appears — in browse, in search, in the homepage rows and in those fixed positions — and one label is used for both. A Boost+ listing may also occupy one place in the homepage Trending row, where it carries the same “Promoted” label.
Where more than one seller is eligible for the same position, the placement rotates fairly between them across successive views. There is no auction and no bidding, and no seller can buy a permanently better position. Promoted placements always match the filters you have applied, including category, condition, delivery method, distance and search terms. A seller chooses how far their Boost may reach, but that choice can only narrow where their listing may appear — it never overrides the distance you have set.
What a seller pays, and when. A seller pays for promoted placement only when it leads to a sale: the fee applies only if the buyer clicked that seller’s listing in a “Promoted” placement and bought it within 30 days while Boost was still on. It is 5% of the item’s sale price for Boost Basic and 10% to 20% for Boost+ depending on the reach chosen, capped at $50 and $150 respectively. Nothing is charged to turn Boost on, nothing while it runs, and nothing if the listing never sells — so a seller’s spending does not accumulate with time on the page, and cannot be increased to buy a better position.