Buying
What if my order doesn't arrive?
Report a problem from your order within 30 days — Stonefjord refunds valid claims to your original payment method.
Stonefjord requires a refund in two cases
Regardless of a seller's terms, Stonefjord refunds you when an item is not received or is materially not as described, and when an organizer cancels a Local Event (all ticket holders are refunded the full ticket price).
How to report a problem
Open the order in My Account → Purchases, tap "Report a problem", pick a reason, and add details plus an optional photo. Reports must be filed within 30 days of purchase.
What happens next
Stonefjord support reviews your report and, where the claim is valid, issues a refund to your original payment method. If you have questions while you wait, ask in Community Q&A — other buyers and sellers often know what to expect.
You're all set!
Need more help? Browse other guides or ask the community.