Buying
How to Check Your Order Status
Track your purchases and understand what each status means.
Go to Purchases
Sign in and go to My Account → Purchases. The list shows each order with the listing, seller, amount and date, and flags any that were cancelled or refunded. Open an order to see its current status.
Order statuses, and what to do if something is wrong
Open an order from Purchases to see where it stands. Order placed — the seller has been notified. Being prepared — they're working on it. Completed — they've marked it done; you won't get an email when that happens, so check Purchases if you're waiting on one. A cancelled order is flagged Cancelled in your list — or Refunded if you had already paid, in which case the money returns to your original payment method. If an order never arrived or wasn't as described, use "Report a problem" on the order page within 30 days of purchase — after that the form stops accepting reports.
Contact the seller if needed
If you have questions about your order, use My Account → Messages to reach the seller directly from the order detail page.
You're all set!
Need more help? Browse other guides or ask the community.