Selling
How to Manage Orders and Buyers
View incoming orders, update their status, and communicate with buyers.
View incoming orders
Go to My Account → My Sales to see all orders placed for your listings, including buyer details, order amount, and current status.
Update order status
Each order row in My Sales has a status dropdown — New, Processing, and Fulfilled — so set it as you work through the order. The buyer isn't emailed when you mark one Fulfilled; they'll see it next time they check the order. A cancelled order shows as Cancelled and can't be changed back.
Message the buyer
If you have questions or updates for the buyer, go to My Account → Messages to send them a message directly.
Issue a refund
If a buyer needs a refund, open the order in My Account → My Sales and use "Refund order". The buyer is fully refunded to their original payment method and the order is cancelled — this can't be undone, so if you're unsure whether to refund, ask in Community Q&A first.
You're all set!
Need more help? Browse other guides or ask the community.